To give you the best possible service, we use a variety of couriers depending on which best suits your needs. We will tell you which courier company is handling your delivery when we send you your shipping confirmation email. Delivery of your order is subject to the availability of our inventory and the shipping method you select.

We may split your order into more than one shipment, depending on the availability of each product. If your order is split you will not be charged for the extra delivery, although your shipping charges may be split over the various invoices. If you need to receive one of your products sooner, we recommend that you place it in a separate order to avoid any possible delays. Your credit card will not be charged until we have shipped your product.

Carriers usually deliver between 8 am and 5 pm local time. If you are not available to accept delivery, the shipping company may leave you a delivery notification card with further details and a pick up location. For your own security, please bring proper photo identification when you pick up your order.

Delivery areas
For your convenience, we deliver anywhere in Canada and the United States. To make sure that orders being sent to PO boxes and rural route addresses get to their proper destination, please include a physical street address, highway number and/or an emergency number with your order.

Methods of delivery
To give you the best possible service, we use a variety of couriers depending on which best suits your needs. We will tell you which courier company is handling your delivery when we send you your shipping confirmation email. Please note that when the delivery team brings a package to your home, they need a signature to finalize the delivery. The package must be accepted and signed for by someone at your delivery address.

If you are not satisfied with your order, you may return or exchange your product at Royal Stewart Ltd. Please fill out the following form in order to request your Return Merchandise Authorization (RMA) number. It will take approximately 2 business days before an RMA is issued to you. IMPORTANT: packages returned without an RMA number will be refused. Your RMA number is valid for 14 days. Simply return the product in the same condition as purchased -- with all manuals, accessories, and the original royalstewart.com on-line sales receipt.

If you have an error or discrepancy with an order, please contact our office within 48 hours of receipt of goods. Authorization in writing must be obtained to return merchandise. Any merchandise claimed to be defective must be shipped back to our office PREPAID. Collect shipments will be refused; unless other arrangements are made in writing with a Royal Stewart Representative. Credit will be issued only when our inspection department determines the merchandise to be factory defective. When returns are due to customer error, a 25% re-stocking fee will be assessed. A credit may not be issued if this procedure is not followed. Custom manufactured products are non-returnable.

Our goal is to ensure that you are completely satisfied with your purchase. When you receive your package, we ask that you examine it closely prior to opening the factory sealed product packaging. If you are not satisfied with your order, you may exchange or return your product to Royal Stewart Ltd.

For your convenience, we also accept returns by mail or courier. Please fill out our Return qualification Form to request for a Return Merchandise Authorization (RMA) number. It will take approximately 2 business days before an RMA is issued to you. IMPORTANT: Packages returned without an RMA number will be refused. Your RMA number is valid for 14 days. Simply return the product in the same condition as when you purchased it, with all manuals, accessories, and the packing slip.

We would be pleased to exchange or give you a refund on most items you buy online, up to 30 days after your receive your order.

Shipping and handling (S&H) charges are non-refundable; however, we will gladly refund your original shipping cost if you are returning an item because of an error on our part, or we have determined that the product is defective. All products (both defective and non-defective) must be returned in their original purchase condition, with the original packing material, blank warranty cards, manuals and any other item or accessory provided by the manufacturer. IMPORTANT: In the event that a returned order has items missing, the order may be refused, or the value of the missing materials may be deducted from the total credit amount.

On purchases made with a credit card, the same card used to make the purchase will be credited with the refund. The credit will be made within 5 to 7 business days of us receiving and verifying the returned merchandise.

If royalstewart.com ("we") has your product(s) in stock, we will email you a shipping notice confirming that the items have shipped and are en-route to you; that notice is our acceptance of your order. In-stock orders (excluding special delivery items) normally ship within 2 business days of placing your order. Out-of-stock orders will ship once the item is back in stock. We will send you the shipping notice once the item is back in stock and has been shipped. How soon you receive the product(s) depends on the shipping method you have chosen.

You may contact us at:

Royal Stewart Ltd.
240 I-XL Crescent (St. Clements Industrial Park)
Box 2, Grp. 329, RR # 3
Selkirk, MB R1A 2A8
Phone: 1-204-757-4534
Email: sales@royalstewart.com

We reserve the right to limit quantities available for sale or sold, and the right at any time to reject, correct cancel or terminate any order for any reason whatsoever. If the price of any product you order was incorrectly displayed on our Web Site, we will provide you with an opportunity to place an order at the correct price. Advertisements on our Web Site are invitations to you to make offers to purchase products and services on the Web Site and are not offers to sell. Your properly completed and delivered order form constitutes your offer to purchase the products or services referenced in your order. Your order will be deemed to be accepted only if and when we send a shipping notice email to your email address. That shipping notice email constitutes our acceptance of your order and forms a legally binding contract with Royal Stewart Ltd., which operates royalstewart.com. The total price of your order will be charged to your credit card when our shipping notice email has been sent to your email address.

If you wish to cancel an order, you may request a cancellation by logging into your account and cancelling your order or by calling 1-204-757-4534. However, we may not receive and process your cancellation request before we accept and ship your order, in which case your cancellation request may not be effective.

If for any reason you are not completely satisfied with a product you have purchased, we will gladly give you a full refund (except for certain items described below) or exchange if you return it to Royal Stewart Ltd. within 30 days after you receive it in its original condition (including all packaging, accessories and manuals). For your convenience, we also accept returns by mail: Please call 1-204-757-4534 to find out how to make a return by mail. Your electronic invoice is required for returns. In the event that a returned order has any packaging, manuals, accessories, blank warranty cards or other items missing, the return may be refused, or we may deduct the value of any of the missing items. Shipping charges are non-refundable; however, we will refund your original shipping cost if you are returning an item because of an error on our part, or we have determined that the product is defective.

We rely on the information you provide through the Web Site, including registration information (name and email address), payment information (credit card numbers and expiration dates), and transaction-related information, which must be true, accurate, current and complete. You will be solely responsible and liable for any and all loss, damage, and additional costs that you, we or any other person may incur as a result of your submission of any false, incorrect or incomplete information or your failure to update your registration information and payment information within 30 days of any change.

It's easy to make a purchase at our web store. For your convenience, we accept VISA and MasterCard. However we only accept cards that have been issued in Canada or the United States. Please note that all our advertised prices are in Canadian dollars. If you would rather not use your credit card online from your home computer, you can have your order processed by calling a customer service representative at 1-204-757-4534.

For the protection of our shoppers, it is our policy to not sell to minors. If you are under the legal age of majority and wish to purchase from our online store, please have a parent or legal guardian make the purchase for you.